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Integrated branch in Buda with the Q-FUSION integrated CFM system

2016.06.24Author: Multimex
Integrated branch in Buda with the Q-FUSION integrated CFM system

In the summer of 2015, a new, integrated branch was opened in Fő utca Buda, where residents can access the services of multiple Budapest-based public utility companies.

Such as FKF (Budapest Public Area Management Company), FŐTÁV (Budapest District Heating Works ), FŐVÍZ (Budapest Waterworks) , Díjbeszedő (Fee Collection Holding) and DHK (Arrears Management Company). The integrated centre presented a new type of IT challenge for our company, because a solution had to be delivered that would allow us to control the Q-FUSION integrated CFM system from multiple servers (proprietary servers of the service providers) in order to provide solutions for customer management (Q-FUSION), customer information (Q-MONITOR) and appointment scheduling (Q-TIMER and customized integration solutions). Preparations for the project began with months of negotiations, resulting in a system upgrade at all major Budapest public utility providers to the state-of-the-art Q-FUSION integrated CFM system (Q-FUSION queueing, Q-MONITOR DMS and the Q-TIMER appointment scheduling modules) which satisfies all IT requirements of the project.

MULTIMEX Kft.- Your supplier of queuing systems!

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