In the increasingly saturated market, companies face intensifying competition for customers, and accordingly the role of financial institutions is changing. Traditional banks and insurance companies are losing ground and are replaced by new institutions offering complex services.
In addition to traditional financial services (bank accounts, loans), several new services are now offered by the new financial service providers (insurance, health and pension funds). Various financial institutions try to attract customers by always widening their range of products and services. Modern Customer Flow Management (CFM) processes introduced in branches contribute to improving these services. The solutions offered by MULTIMEX assist in developing the best CFM solution for the branches in question.