In the increasingly saturated market, companies face intensifying competition for customers, and accordingly the role of financial institutions is changing. Traditional banks and insurance companies are losing ground and are replaced by new institutions offering complex services.

In addition to traditional financial services (bank accounts, loans), several new services are now offered by the new financial service providers (insurance, health and pension funds). Various financial institutions try to attract customers by always widening their range of products and services. Modern Customer Flow Management (CFM) processes introduced in branches contribute to improving these services. The solutions offered by MULTIMEX assist in developing the best CFM solution for the branches in question.

MULTIMEX offers the following main solutions in the financial sector

  • comfortable waiting and service environment through the Q-FUSION system
  • segmented (VIP) customer management using the Q-FUSION system
  • wide range of online information and statistics for the management through the Q-FUSION system
  • efficient means for providing information to customers and displaying advertisements on LCD monitors and interactive devices using the Q-MONITOR module
  • survey and processing of customer feedback using the Q-FEEDBACK module
  • integrated solutions with front-end, business and data warehouse systems
  • custom CFM solutions, tailored to client needs

Our solutions are applied by the following financial institutions

  • Aranykor Önkéntes Nyugdíjpénztár (Aranykor Voluntary Pension Fund)
  • AXA Bank EUROPE SA Hungary
  • CIB Bank
  • Diákhitel Központ (Student Loan Centre)
  • EOS
  • Pillér Takarék (Pillér Savings Bank)
  • Fundamenta Lakáskassza (Fundamenta Building Society)
  • Groupama Biztosító (Groupama Garancia Insurance Company)
  • Intrum Justitia
  • Magyar Államkincstár (Hungarian State Treasury)
  • Dél Takarék (Dél Savings Bank)
  • UNION Biztosító (UNION Insurance Company)
  • Vienna Life Vienna Insurance Group Biztosító (Vienna Life Vienna Insurance Group)

MULTIMEX Kft.- Your supplier of queuing systems!

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